AV Support Engineer

Leigh Woods, Bristol
TEAM
Our client is a leading specialist in the design, installation and support of Audio Visual solutions across the education, government and corporate sectors. With almost 50 years of experience and a nationwide presence, they are recognised for delivering innovative AV environments and exceptional service.

They are now building a dedicated on-site support team for a major city-centre university campus and are looking to recruit two experienced AV Support Engineers to play a key role in its success.

Working alongside a Junior Engineer and Team Leader, you will support a wide range of AV technologies across teaching spaces, meeting rooms, conference facilities and specialist environments. This is a hands-on role focused on ensuring systems operate reliably, users are supported effectively, and service levels are consistently achieved.

The new support team will consist of four engineers and a Team Leader, providing on-site cover seven days per week. The final shift pattern is currently being considered with either a dual team two-week rotation covering alternate weekend days, or split shift to incorporate alternative full weekend coverage.

Key Responsibilities

• Provide day-to-day technical support for AV systems across a large university campus operating on a 7-day support rota.
• Deliver user familiarisation and operational guidance on newly commissioned AV systems.
• Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software.
• Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes.
• Carry out equipment installations, replacements, relocations and system modifications as required.
• Work closely with installation teams, remote support specialists and manufacturer support teams to resolve technical issues.
• Conduct planned preventative maintenance across supported systems and spaces.
• Maintain system documentation, SOPs, asset inventories and support reporting information.

Experience & Technical Skills

• Previous AV support or field engineering experience within corporate, education or government environments.
• Strong knowledge of Extron control systems and AV technologies including:
  • Control processors and touch panels
  • Presentation switchers and matrix systems
  • DSP platforms and audio mixing systems
  • Cameras, microphones and speaker systems
  • AV-over-IP solutions for audio, video and control
  • Live production equipment and ABSEN LED video walls
  • Microsoft Teams Rooms (MTR) environments
• Good understanding of networked AV systems and general IT/networking principles.
• Experience working within structured service management environments; ITIL knowledge is advantageous.
• Awareness of Health & Safety procedures, RAMS and safe working practices.
• ECS, IPAF and PASMA accreditations are desirable.

What’s in it for you?

• Join a highly respected and established AV technology specialist.
• Become part of a brand-new on-site support team from day one.
• Work within a modern, technically advanced university environment.
• Exposure to a broad range of cutting-edge AV technologies.
• Ongoing manufacturer and industry certification opportunities.
• Competitive salary, bonus and benefits package.

How to Apply
We are also recruiting at Junior, Senior and Team Leader level. If you have strong AV support experience and are looking to work with advanced AV technologies in a client-facing environment, we’d be pleased to hear from you.

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