Prime Central Lettings Administrator NEW

James & Partners

Prime Central London Lettings Administrator

Chelsea, London

Monday – Friday 9:00am – 6:00pm

35,000 Basic + Discretionary Bonus ( 40,000 – 42,000+ OTE)

The Opportunity

Our client is one of the UK’s most prestigious property consultancies, renowned for representing some of London’s finest residential properties and delivering exceptional service to landlords, tenants and high-net-worth clients across Prime Central London. Due to continued growth, they are seeking a highly organised and proactive Prime Central London Lettings Administrator to join their successful Chelsea office. This is an excellent opportunity for an experienced administrator looking to build a long-term career within the luxury property sector while working alongside some of the industry’s leading professionals. The position combines traditional Prime Central London Lettings Administration responsibilities with dedicated Personal Assistant support to senior leadership within the business, making it ideal for someone who thrives in a fast-paced, client-facing environment and enjoys being at the centre of a high-performing team.

The Role

As the Prime Central London Lettings Administrator, you will play a pivotal role in ensuring the smooth day-to-day operation of a busy and successful lettings team. You will be responsible for supporting negotiators, landlords and tenants throughout the lettings process, while also providing PA support to senior management.

This is a varied and fast-paced role requiring exceptional organisation, attention to detail and the ability to manage multiple priorities simultaneously.

Key Responsibilities

• Preparing and issuing landlord paperwork prior to marketing
• Ensuring all compliance documentation is in place before properties are launched to market
• Maintaining accurate property records and updating internal systems
• Supporting the progression of lettings transactions from instruction through to move-in
• Assisting with Anti-Money Laundering (AML) procedures and regulatory compliance
• Liaising with internal teams to ensure documentation is completed accurately and on time
• Assisting with internal and external audit preparation
• Keeping up to date with lettings legislation and industry best practice
• Preparing market appraisal and presentation materials
• Coordinating photography, floorplans, EPCs and marketing collateral
• Producing high-quality property particulars and marketing brochures
• Supporting digital marketing activity and social media content
• Assisting with property remarketing campaigns
• Creating office marketing materials and promotional content
• Acting as a key point of contact for landlords, tenants and applicants
• Managing incoming calls and enquiries with professionalism and efficiency
• Providing viewing feedback and maintaining excellent client communication
• Delivering a first-class customer experience throughout the lettings journey
• Supporting negotiators with day-to-day client management
• Extensive diary management for senior management
• Coordinating meetings, appointments and conference calls
• Preparing presentations, reports and pitch documentation
• Managing expenses, invoices and supplier payments
• Taking minutes during team meetings and ensuring actions are followed up
• Supporting event planning and team functions
• Producing and formatting professional documents, spreadsheets and presentations
• Providing wider administrative support across the office where required

About You

The successful candidate will be highly organised, professional and eager to build a career within Prime Central London property.

You will possess:

• Previous administration experience, ideally within residential lettings, estate agency or property
• Strong organisational and time management skills
• Excellent attention to detail
• Outstanding written and verbal communication skills
• A proactive, can-do attitude
• Strong Microsoft Office skills
• The ability to work effectively under pressure and manage competing priorities
• Professional presentation and a confident telephone manner
• Exceptional customer service skills
• Experience supporting senior stakeholders or directors would be advantageous
• ARLA qualification would be beneficial but is not essential

What’s On Offer

• Basic salary of approximately 35,000
• Discretionary bonus structure taking earnings to 40,000 – 42,000+ OTE
• Prime Chelsea office location
• Monday to Friday working pattern
• Exposure to London’s Prime Central London property market
• Comprehensive training and ongoing professional development
• Long-term career progression within a market-leading business
• Opportunity to work alongside some of the industry’s most respected property professionals

Benefits

• Discretionary annual bonus
• Private medical insurance
• Pension scheme
• Life assurance
• Income protection cover
• Generous annual leave entitlement
• Additional long-service holiday allowance
• Enhanced maternity, paternity, adoption and shared parental leave
• Employee Assistance Programme (EAP)
• Mental health and wellbeing support
• Virtual GP access
• Interest-free season ticket loan
• Rental deposit loan
• Cycle to Work scheme
• Employee discounts platform
• Share purchase and savings schemes
• Charity volunteering days
• Professional training and development
• Support for industry qualifications
• Structured career progression
• Family support and coaching programmes
• Social events and team activities
• Referral bonus scheme
• Flexible working opportunities where appropriate
• Ongoing learning and development programmes

If you’re an organised, ambitious and detail-oriented administrator looking to establish yourself within the Prime Central London property market, we’d love to hear from you.